MyPlace City Suites
Frequently Asked Questions

Q. Why would I consider staying at MyPlace City Suites instead of a hotel?

A. MyPlace City Suites provides tastefully furnished, fully equipped apartment style accommodation on a full time rental basis.   We offer secure, comfortable, clean living spaces where our guests can settle in and feel immediately at home.  Our suites are new - in new or newly renovated buildings with new furnishings.  You will be one of only a handful of people that have lived in the apartment as compared to the hundreds of people that have stayed in a hotel room.  And, MyPlace City Suites are competitively priced at less than the nightly rate paid for a single hotel room.    Here's a comparison:

Q. What is the difference between MyPlace City Suites and a hotel?

A. To name just a few..., having your own place in Calgary means you don't have to pack your bags and check in and out of hotels when you travel home for the weekend or when business takes you elsewhere for a day or two.  MyPlace means you are at home during your non working hours, able to rest and relax in a home environment.  MyPlace means you are able to cook your own meals or entertain friends and associates instead of always having to eat in restaurants.  Staying at MyPlace City Suites gives you an opportunity to truly get to know the city and it's people.

Q. What do you mean by 'extended stay'? How long does my stay need to be?

A.  The minimum stay requirement is 30 days after which you may stay for as long as you need.  Upon making a reservation you will provide us with an expected length of stay.  Should you need to depart early or stay longer just let us know as soon as you can and at the latest two weeks in advance of the end of the monthly billing period.

Q. Do you have smoking suites available?

A. MyPlace City Suites provides exclusively non-smoking accommodation.

Q. Do you allow pets?

A. Currently MyPlace City Suites have no units that allow pets. 

Q. Do you allow children?

A. Children are welcome at MyPlace City Suites and we can accommodate infants quite readily in any of the suites.  Our two bedroom town home style accommodation is best suited for families with older children.  Please let us know the number and ages of your children so that we can suggest the best accommodation for you.

Q. Is parking provided?

A. Indoor, secure and in some cases heated parking is included with all our suites at no additional charge.

Q. Do you have laundry facilities in the suites?

A. Yes, each suite has it's own in-suite washing machine and dryer as well as iron and ironing board.

Q. Is a deposit required to confirm a reservation?

A. Yes, we require a deposit equal to one third of the monthly rate, usually by way of a credit card. The deposit is applied to your first months charge on check-in.

Q. What if I need to cancel my reservation?

A. MyPlace City Suites has a 14-day cancellation policy. If you cancel your reservation on or before the 14th day prior to your scheduled arrival, you will receive a full refund of your deposit. There will be no refund for cancellations within 13 days prior to arrival unless we are able to rent the suite to another guest.

Q. What if I need to leave earlier than expected?

A. Our two week cancellation policy applies here as well.  Upon registration you will provide us with your expected departure date.  Should that date change you must let us know as soon as possible and at minimum a two week notice is needed to receive a refund or to avoid an additional charge.

Q. What do your apartments cost?

A. The rate for a MyPlace City Suite ranges between $2500 and $3300 per month depending upon the number of bedrooms and number of people staying.  After the first month, partial month stays are prorated accordingly.  This rate is all inclusive; there is no additional hotel tax or GST applied.

Q. How do I pay for the apartment?

A. Upon registration you will be asked to complete our Guest Registration Form and provide us with your credit card information.  We will charge your credit card the agreed upon monthly rate upon check-in (applying the deposit in the first month as indicated above) and then again at the beginning of each subsequent monthly period.  Each month we will email (or mail) you an invoice/receipt showing the monthly charge and the payment made by way of your credit card.

Q. What is included in the cost?

A. The rate covers the complete cost of a fully equipped apartment including utilities, local telephone service, cable television, high speed internet, indoor parking, monthly cleaning services and 30 long distance calls per month in North America. 

Q. What forms of payment do you take?

A. We accept Visa, Master Card and American Express.

Q. How will I find the suite and get the keys?

A. We will provide you with a map and directions to your suite. One of our Guest Services representatives will arrange to meet you at the apartment upon your arrival to provide you with the keys and give you a guided tour of the amenities.